Return & Exchange Policy

Customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with easy returns and exchanges.

🕒 Eligibility Window
Returns or exchanges must be requested within 7 days of receiving your order.

Items must be unused, unworn, and in their original packaging with all tags intact.

🚫 Non-Returnable / Non-Exchangeable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:

Personal care & beauty products

Undergarments & intimate wear

Sale or clearance items

🔄 Exchange Policy
Exchanges are available for size, color, or product replacement (subject to stock availability).

If the requested item is unavailable, you may choose another product of equal value or request store credit.

💰 Refund Policy
Refunds are issued only if the item is defective, damaged, or incorrect upon delivery.

Refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the returned item.

Shipping charges are non-refundable.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the product delivered was defective, damaged, or incorrect.

We recommend using a trackable courier service.

📝 How to Initiate a Return / Exchange
Contact us at info@omnizaar.com or Whatsapp on +923323526550 with your order number and reason for return/exchange.

Our team will provide you with return instructions.

Pack the item securely and ship it back.

Once received, we’ll process your request within 7-10 working days.

❗Important Notes
We reserve the right to decline a return/exchange if the item does not meet our policy conditions.

Repeated or excessive returns may be flagged and refused.